FAQs
How much are the shipping costs?
How much are the shipping costs?
We charge a flat rate of 5.99 euros for postage/packaging per order within Germany.
We ship free of charge for orders over 89 euros.
Please keep in mind that packaging costs are particularly high in summer, as we want to protect your goods perfectly from the intense heat, especially in the delivery vehicles. You can help us minimize these costs by placing bulk orders. We thank you for this!
Shipping costs to Austria are currently 17.99 euros.
Which payment methods can I choose?
Which payment methods can I choose?
You can conveniently pay by advance transfer, direct debit, Paypal, and of course by credit card (ViSA, Mastercard, and American Express). For SEPA direct debit and credit card payments, we use the STRIPE service; for advance transfers, we use
Service from Sofortüberweisung!
How long are the delivery times?
How long are the delivery times?
You will usually receive your chocolate within 1 to 3 business days. Please also bear in mind that chocolate is a sensitive food. Therefore, we check the weather-related
Shipping requirements. In extreme heat, we may wait one to two days. In midsummer, we also don't ship your chocolate until the weekend to avoid exposure to extreme heat in the delivery vehicles until Monday. Write to us or call us if you need your chocolate urgently.
How safe is shopping at schoko-wunderland.de? Is my data safe with you?
How safe is shopping at schoko-wunderland.de? Is my data safe with you?
Your data is absolutely safe with us! We do not share your data with ANYONE, our online shop is certified, your data is only transmitted using SSL encryption, and we use the highest possible
Security standards! Learn more in our privacy policy. If you don't find all your questions answered there, please feel free to write to us.
What happens once I have placed my order with you?
What happens once I have placed my order with you?
An employee will immediately check whether all the requirements for shipping have been met and whether your goods are actually available. Typically, your chocolate will be prepared for shipping and sent on its way to you the same day. However, how long it takes for your chocolate to arrive depends on other factors (see section: "How long are the delivery times?").
Will I receive an order summary after I've purchased from you?
Will I receive an order summary after I've purchased from you?
Of course. You'll receive an email with your order overview. You can also access an overview of your recent orders at any time in your customer area.
The most important answers about Plamil products
Are all varieties really guaranteed to be free of any kind of nuts?
Are all varieties really guaranteed to be free of any kind of nuts?
Yes! Like Dammenberg , Plamil produces completely nut-free chocolate, so NO trace elements are contained in its products! This is important for anyone who suffers from a life-threatening allergy and therefore cannot eat regular chocolate!
Many varieties are also milk-free (lactose-free), soy-free and vegan!
Which varieties are also peanut-free?
Which varieties are also peanut-free?
Unfortunately, we have conflicting information regarding traces of peanuts. Plamil itself does not explicitly declare "traces" or "no traces" on many varieties. Our official Plamil contact was unable to provide us with
no binding statements can be made. Plamil itself states that all varieties are peanut-free. You can find more on this topic here: Peanut-free varieties in the chocolate wonderland.
The most important answers about Dammenberg products
The chocolate I received looks different than the chocolate I ordered. Was the wrong type delivered?
The chocolate I received looks different than the chocolate I ordered. Was the wrong type delivered?
At the beginning of 2020, Dammenberg will be changing many varieties, introducing new lines, and changing its packaging design. Therefore, the packaging shown in our Chocolate Wonderland may differ from the packaging delivered to you. This has no effect on the ingredients, allergens, or taste! If you have any questions, please feel free to contact us at any time. Further information about the changes can be found in the following article: Extensive changes at Dammenberg
Are all varieties really guaranteed to be free of any kind of nuts?
Are all varieties really guaranteed to be free of any kind of nuts?
Yes! Like Plamil, Dammenberg produces completely nut-free chocolate, so NO trace elements are contained in their products! This is important for anyone who suffers from a life-threatening allergy and therefore cannot eat regular chocolate!
Many varieties are also milk-free (lactose-free), soy-free, completely vegan and even kosher!
Are all varieties really guaranteed to be peanut-free?
Are all varieties really guaranteed to be peanut-free?
Yes! Dammenberg not only produces nut-free, but also peanut-free, meaning that NO trace elements are contained in the products! This is important for anyone who suffers from a life-threatening allergy and therefore cannot eat regular chocolate! We are working on offering you a filter for searching for peanut-free varieties as soon as possible.
You can find more on this topic here: Peanut-free varieties in the chocolate wonderland
Many varieties are also milk-free (lactose-free), soy-free, completely vegan and even kosher!